PAYMENT

IF YOU BUY ONLINE FULL PAYMENT AT CHECKOUT. ORDER OVER PHONE RECEIVE EXTRA 5% DISCOUNT NON-REFUNDABLE PAYMENT
RETURNS & EXCHANGES

If for whatever reason you aren’t happy with your tree we advise you to let us know as soon as possible. If you contact us within 48 hours of taking delivery of your tree (and if there is a genuine issue) we will endeavour to replace the tree at the next available delivery slot. For further information please see the FAQ below.

RETURNS
Trees cannot be returned or refunded, except in accordance with your legal rights, for example in the event they are faulty or damaged.
We’re so confident our trees are the best you will find that we guarantee their quality. If for any reason you’re unhappy with your tree, we will gladly replace it free of charge provided that you contact us within 2 days of delivery.
The cancellation right under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to plants.

CANCELLATIONS, AMENDMENTS, RETURNS & REFUNDS
Ultimately, any changes you make to your order must be notified to us in writing. If you amend or change your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend or cancel the order).
If we have to collect a product that you have cancelled, we will charge you the cost of collection (up to £100) which will be notified to you at the time of cancellation.

CANCELLATIONS
Plans change and sometimes you need to cancel, that’s fine by us, just try to let us know in good time. However, we regret that you may not cancel an order for a Christmas tree once it has been dispatched. We also regret that we cannot refund in full for cancellations on real Christmas trees over 10ft. For further information please see the FAQ below